Frequently Asked Questions

We offer a curated selection of vacation homes designed for comfort, convenience, and memorable stays. Our portfolio includes family-friendly homes and upscale vacation homes, each professionally managed and thoughtfully equipped for short-term and extended stays.

You can book directly through our website by selecting your travel dates and choosing from the available options. Our secure booking system provides instant confirmation, or you may contact our team directly for personalized booking assistance. Begin your search here at https://kermayescapes.com/properties.

All homes include professionally cleaned accommodations, fresh linens and towels, fully equipped kitchens, Wi-Fi, beach gear, washer and dryer, and essential household amenities. Home-specific features and inclusions are clearly listed on each individual home's page.

In addition to the nightly rate, reservations may include cleaning fees and local taxes. All applicable costs are clearly displayed before you finalize your booking, so there are no surprises.

Cancellation policies vary by home and season. Details are provided during the booking process and outlined in your confirmation. If you have questions or need assistance, our team is happy to help.

All vacation homes are pet-friendly, subject to advance approval. Pet policies, restrictions, and any additional fees are listed on the home's details page. Please review these guidelines before booking if you plan to travel with a pet.

All homes offer convenient self-check-in using Schlage front door keyless entry. Detailed check-in and check-out instructions are sent prior to arrival, including access codes and arrival guidance.

All Kermay Escapes homes include designated on-site or street parking. Parking details, including the number of spaces and any restrictions, are noted on each home's listing.

Amenities include full kitchens, air conditioning, smart TVs, outdoor spaces, washers and dryers, and high-speed internet. All our homes feature private pools.

We offer special pricing for weekly or monthly stays. Any available extended-stay discounts will automatically appear when you select longer date ranges.

Accessibility features vary by home. While some homes may offer ground-level entries, step-free access, wider doorways, or accessible bathrooms, not all homes are fully wheelchair accessible. Because each home is unique, we strongly encourage guests with mobility needs to contact our team prior to booking so we can review and discuss specific layout details, entry points, bedroom and bathroom configurations, and any potential limitations.

If you need to modify your reservation dates or details, please contact us as soon as possible. Changes are subject to availability and home-specific policies.

Our guest support team is available 24/7 throughout your stay. Contact information is provided in your booking confirmation and on our website, should you need assistance with your home or have general questions.

Yes. We offer concierge services to help guests plan and enjoy a seamless, elevated vacation experience. Concierge support may include local dining recommendations, reservations, transportation coordination, private chef services, in-home experiences, special occasion planning, and curated activity suggestions tailored to your interests. Whether you are planning a relaxing getaway, a family vacation, or a milestone celebration, our concierge service is designed to save you time, reduce stress, and help you make the most of your stay. These services are available at an additional cost and vary by request. Learn more at https://kermayescapes.com/concierge.

Yes. We offer access to private chef services at all vacation homes to enhance your stay with a personalized, in-home dining experience. Guests can enjoy customized meals prepared on site by experienced chefs, with menus tailored to dietary preferences, allergies, group size, and special occasions. Private chef services include grocery sourcing, meal preparation, event, decor, dinner service, and kitchen cleanup, depending on the selected experience. Availability varies and should be requested in advance to ensure proper coordination. These services are available at an additional cost and vary by request. Learn more at https://kermayescapes.com/private-chef.

Yes. Every home is professionally cleaned and inspected before each guest's arrival to ensure a comfortable and sanitary experience.

Our homes are maintained with guest safety in mind and include standard safety features such as carbon monoxide and smoke detectors, secure entry and RING cameras. Door alarms are in place for all exits to the pool areas. Parents shall never leave children unattended in pool areas. Please review the home descriptions to ensure they are suitable for children.

Direct emails about your experience will help us maintain high standards and help future guests choose the right vacation home.