Frequently Asked Questions

We offer guests a flexible policy: you can cancel at least five days before check-in for a full refund. If canceling after that, guests will receive a 50% discount.

We offer a curated selection of vacation homes designed for comfort, convenience, and memorable stays. Our portfolio includes family-friendly homes and upscale vacation homes, each professionally managed and thoughtfully equipped for short-term and extended stays.

You can book directly through our website by selecting your travel dates and choosing from the available options. Our secure booking system provides instant confirmation, or you may contact our team directly for personalized booking assistance. Begin your search here at https://kermayescapes.com/search

All homes include professionally cleaned accommodations, fresh linens and towels, fully equipped kitchens, Wi-Fi, beach gear, a washer and dryer, and essential household amenities. Each property's home page clearly lists its specific features and amenities.

In addition to the nightly rate, reservations may include cleaning fees and local taxes. All applicable costs are clearly displayed before you finalize your booking, so there are no surprises.

All vacation homes are pet-friendly, subject to advance approval. Pet policies, restrictions, and any additional fees are listed on the home's details page. Please review these guidelines before booking if you plan to travel with a pet.

All homes offer convenient self-check-in using Schlage front door keyless entry. Detailed check-in and check-out instructions are sent prior to arrival, including access codes and arrival guidance.

All Kermay Escapes homes include designated on-site or street parking. Parking details, including the number of spaces and any restrictions, are noted on each home's listing.

Amenities include full kitchens, air conditioning, smart TVs, outdoor spaces, washers and dryers, and high-speed internet. All our homes feature private pools.

We offer special pricing for weekly or monthly stays. Any available extended-stay discounts will automatically appear when you select longer date ranges.

Accessibility features vary by home. While some homes may offer ground-level entries, step-free access, wider doorways, or accessible bathrooms, not all homes are fully wheelchair accessible. Because each home is unique, we strongly encourage guests with mobility needs to contact our team prior to booking so we can review and discuss specific layout details, entry points, bedroom and bathroom configurations, and any potential limitations.

If you need to modify your reservation dates or details, please contact us as soon as possible. Changes are subject to availability and home-specific policies.

Our guest support team is available 24/7 throughout your stay. Contact information is provided in your booking confirmation and on our website, should you need assistance with your home or have general questions.

Yes. We offer concierge services to help guests plan and enjoy a seamless, elevated vacation experience. Concierge support may include local dining recommendations, reservations, transportation coordination, private chef services, in-home experiences, special occasion planning, and curated activity suggestions tailored to your interests. Whether you are planning a relaxing getaway, a family vacation, or a milestone celebration, our concierge service is designed to save you time, reduce stress, and help you make the most of your stay. These services are available at an additional cost and vary by request. Learn more at https://kermayescapes.com/personal-concierge-with-devon

Yes. We offer access to private chef services at all vacation homes to enhance your stay with a personalized, in-home dining experience. Guests can enjoy customized meals prepared on site by experienced chefs, with menus tailored to dietary preferences, allergies, group size, and special occasions. Private chef services include grocery sourcing, meal preparation, event, decor, dinner service, and kitchen cleanup, depending on the selected experience. Availability varies and should be requested in advance to ensure proper coordination. These services are available at an additional cost and vary by request. Learn more at https://kermayescapes.com/private-chef-with-chef-john

We'd love to hear from you! Leave a review on the platform you booked through, or email us at info@kermayescapes.com.

Yes. Every Kermay Escapes home has a private pool you can use year-round, and pool heating is included at no extra cost from November through March, when Florida evenings cool down. From April through October, the Florida sun keeps the water warm naturally.

We love hosting birthdays, bachelorette trips, reunions and other celebrations. All gatherings must be approved in advance by your hosts. Tell us what you're planning and how many guests you expect, and we'll confirm the maximum number for your event based on your request. Quiet hours are 10 PM to 9 AM. Explore celebration add-ons on our Experiences & Packages page at kermayescapes.com/add-ons.

Booking on our website gets you our best available rates, with no booking-site service fees. You'll deal directly with our team from booking to checkout.

Yes, a crib, pack-and-play and a high chair are available on request.

Each home includes beach chairs, umbrellas, a cooler and beach towels, so you can head to the beach as soon as you arrive.

Yes. A refundable security deposit is collected when you make your reservation and returned in full after your stay, as long as the home is left in good condition.

Smoking and vaping are not allowed inside any of our homes. Guests may smoke outside, away from doors and entryways, and we ask that you dispose of cigarette butts properly. Illegal drugs are not allowed anywhere on the property. Smoking or vaping inside the home will result in an additional sanitizing fee.

The lead guest must be 21 or older and present during the stay.

Check-in and check-out times are listed on each home's page. Early check-in or late check-out may be possible depending on the cleaning schedule. Email us to ask.

Sun Oasis sleeps 10, Twin Oaks sleeps 12, and Tropical Disco sleeps 12. Additional daytime visitors may be allowed with host approval.

Every home is just minutes from award-winning Gulf beaches, including St. Pete Beach, Clearwater Beach and Indian Rocks Beach. See our Local Beaches page for drive times from each home.

Your safety is our #1 priority. We closely monitor tropical weather throughout hurricane season and will keep you updated by email if a storm threatens the area. If Pinellas County orders an evacuation, all guests must follow it and leave the home promptly. We strongly recommend travel insurance for stays from June 1 to November 30.